FAQ

Lunarti is a quiet art studio creating one-of-a-kind, fully handmade crystal micro-mosaics.

Each piece is built slowly, facet by facet, by human hands - not machines. For people who value meaning, presence, and emotional depth over visual perfection.

Lunarti was founded by Karolina Sofronieva, a former CMO who left the corporate world to build something real with her hands. A small business that brings honesty and empathy to the one who takes a piece home.

Lunarti artworks are made in Bulgaria, a member of the European Union. Always one piece at a time, by hand. Each work is created in a private studio - slowly, with no automation and no shortcuts.

Lunarti is for collectors, interior designers, and everyone who seek art with soul - pieces that feel lived-with, not mass-produced. Lunarti resonates with those who appreciate craftsmanship, stillness, and the beauty of wabi-sabi.

Lunarti does not define itself by luxury, but by time, intention, and human presence. Lunarti works are premium in craftsmanship and materials. Their true value lies in the hours given by hand - and the resonance they carry into a space.

Lunarti artworks are built from thousands of individual crystal micro-mosaic resin facets. Each one placed by hand, then sealed and professionally framed. There are no prints, pigments, or paint - only light-reflecting resin, placed one piece at a time.

The technique behind every Lunarti artwork is diamond painting. Individual resin facets placed onto a canvas, one at a time, by hand.d onto a canvas, one at a time, by hand. Each piece is created personally by the founder - not outsourced, not manufactured, not bought finished.

The design is chosen. The time is given. But the story each work carries comes from within. They become a mirror - born for a life not yet known. Yours, when it finds you.

Each Lunarti artwork is created entirely by hand using resin facets placed individually onto the surface.

There is no automation, printing, or mass production - only slow, focused manual work from start to finish.

Each Lunarti piece takes between 60 and over 100 hours to complete, depending on size and complexity.

Smaller works typically require 60–80 hours, while larger formats (such as 35×70 cm or 40×80 cm) may take significantly longer.

This time reflects uninterrupted, detailed hand placement - one facet at a time.

Lunarti artworks are intentionally human. Small irregularities - subtle gaps, texture shifts, or micro-variations - are not defects. They are traces of the hand and the time invested. This philosophy is rooted in wabi-sabi, where beauty emerges through presence, impermanence, and authenticity.

Once sold, a Lunarti artwork is gone. Each piece carries its own traces - tiny gaps, small irregularities, the quiet marks of when it was made and how. Created once. For one person only. For the one that it will speak to from the very first glance. For the one that it was meant to be with through everything that follows.

Every Lunarti artwork is built individually - one piece at a time, by hand. Nothing is factory-assembled, replicated, or produced at scale. The work is slow and intentional. There are no shortcuts.

Yes. Each artwork is professionally sealed and framed, arriving ready to hang.

Sealing protects the surface while preserving the natural texture and light-reflecting qualities of the facets.

Lunarti accepts major credit and debit cards, along with secure online payment methods available at checkout. All transactions are processed through encrypted, trusted payment providers.

For US deliveries, Lunarti operates on a Delivered Duty Paid (DDP) basis. All applicable taxes, import duties, and fees are included upfront. The price shown at checkout is the final price you pay. Import regulations are overseen by U.S. Customs and Border Protection.

Lunarti offers a 24-Hour "No Risk" Window. If you email hello@lunarti.com within 24 hours of placing your order, Lunarti will cancel and refund in full. After 24 hours, the preparation ritual has begun. The order then follows the standard Return Policy.

Lunarti accepts a limited number of Bespoke Commissions (e.g., portraits). Work begins only after a 50% non-refundable deposit. Because these are created uniquely for you, Custom Commissions are Final Sale.

Lunarti currently ships exclusively within the United States. This ensures strict quality control and secure, reliable delivery.

Lunarti allows 2–4 business days for preparation after your order is placed. Once dispatched with DHL Express, delivery typically takes 5–10 business days within the US. Tracking information is provided for every shipment.

Lunarti packages each artwork using protective materials designed specifically for framed art. Every precaution is taken to ensure your piece arrives safely.

Due to the value of the artwork, Lunarti requires a direct signature upon delivery. DHL is instructed not to leave the package unattended.

Lunarti makes it safe to purchase.

• In-stock artworks: Eligible for return within 14 days of delivery if the piece does not fit your space.
  
• Custom or bespoke works: Final sale and non-returnable.
  
• Damaged during delivery: We take full responsibility and resolve the situation promptly in line with our policies.

Each artwork is one of a kind. In the case of transit damage, Lunarti arranges a full refund at no cost to you - covered by shipping insurance.

Lunarti deducts two costs from all in-stock returns — regardless of which option you choose:

Outbound DHL Express shipping, transit insurance & US import duties (DDP). Return shipping - Lunarti provides the prepaid DHL label; the cost is deducted from your refund.

Store Credit — The 15% restocking fee is fully waived. Valid for 12 months from date of issue.

Cash Refund — A 15% restocking fee is deducted from your original purchase price, in addition to the above.

Lunarti takes full responsibility for transit damage. If the box arrives damaged, photograph it immediately and email hello@lunarti.com within 48 hours.

• Use a soft, dry cloth for the frame and glass.
• Avoid direct sunlight for prolonged periods to protect the resin vibrancy.
• Do not use chemical cleaners. With proper care, your piece will remain stable and luminous for generations.

Lunarti is not about perfection - it is about presence.

Each piece carries time, attention, and human touch. In a fast, automated world, Lunarti offers stillness, imperfection, and meaning.

More about the Creator.